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dc.contributor.advisorSchultz, David E.
dc.contributor.advisorSprouls, Eric P.
dc.contributor.advisorMrozinski, Greg
dc.contributor.authorBakke, Elissa Inez
dc.date.accessioned2019-12-09T18:13:45Z
dc.date.available2019-12-09T18:13:45Z
dc.date.issued2009
dc.identifier.urihttp://hdl.handle.net/20.500.12419/375
dc.descriptionThesis available in Rice Library University Archives and Special Collection.
dc.description.abstractIn order to meet the continuous quality improvements required to successfully compete in today's competitive environment, manufacturing organizations need a quality focused training program for all employees. A quality training program needs to cover more than tasks alone. Employees must be encouraged to learn about their customers, which products they buy and why. Employees should know how their customers use the products they buy and what quality characteristics are important to them. Developing and cultivating a strong knowledge of and interest in the success of their customers will lead to a workforce more focused and motivated to achieve quality performance. There is a great deal of existing literature discussing the technical aspects of producing quality products, but there is very little published in regard to how to train employees in regard to understanding the customer and increasing the employee's commitment and dedication to satisfying the customer. The researcher partnered with Alcoa Warrick Operations to develop the quality training program. Journal and text research was conducted on developing a training program and interviews with regional manufacturing companies was conducted for best practices in quality training. The outcome of the research was the development of an effective quality training program through the inclusion of a strong customer focus. In addition, corporate training is getting away from classroom based training with instructors and trending toward self directed, web based training. This research paper also includes the necessary components of developing these types of training programs for use in qualit y training.
dc.titleImproving quality performance through an employee quality training program
html.description.abstractIn order to meet the continuous quality improvements required to successfully compete in today's competitive environment, manufacturing organizations need a quality focused training program for all employees. A quality training program needs to cover more than tasks alone. Employees must be encouraged to learn about their customers, which products they buy and why. Employees should know how their customers use the products they buy and what quality characteristics are important to them. Developing and cultivating a strong knowledge of and interest in the success of their customers will lead to a workforce more focused and motivated to achieve quality performance. There is a great deal of existing literature discussing the technical aspects of producing quality products, but there is very little published in regard to how to train employees in regard to understanding the customer and increasing the employee's commitment and dedication to satisfying the customer. The researcher partnered with Alcoa Warrick Operations to develop the quality training program. Journal and text research was conducted on developing a training program and interviews with regional manufacturing companies was conducted for best practices in quality training. The outcome of the research was the development of an effective quality training program through the inclusion of a strong customer focus. In addition, corporate training is getting away from classroom based training with instructors and trending toward self directed, web based training. This research paper also includes the necessary components of developing these types of training programs for use in qualit y training.
dc.contributor.degreeMaster of Science in Industrial Management
dc.typeThesis (M.S.I.M.)--University of Southern Indiana, 2009


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