• 3rd party perspective : Professional Consultant, Inc. management of Rexam automation line upgrade

      Hagedorn, Julie A.
      This case study will review an Automation Control upgrade at Rexam in Princeton completed by Professional Consultants, Inc. (PCI). This case study is presented from a third party perspective, as the writer was a programmer on this project. Primary focus was given to major issues that directly impacted the overall success of the project, with special emphasis on management and their decisions throughout the project. Then some time will be spent summarizing best practices learned from relevant journal articles which are summarized in Appendix J. Discussion on which particular best practices that the author feels PCI should consider adapting as company practices can be found in the Discussion section. Lastly, a review of major issues in the project will be presented with predictions of how they could have turned out differently had these practices already been in place. Suggestions to avoid making the same mistakes on future projects will also be explored, as well as discussions on what elements of the project went well and should be repeated in the future. A literature review section which highlighted numerous articles pertaining to various project management practices that the writer felt was relevant to this project are located in the Appendix. This report is meant to provide an insight into how project management practices at PCI can be altered for improved efficiency and financial success in the future.
    • 442 McAdam

      Boulangger-Gimenez, Dalia
      The McAdam Company has recently moved its headquarters to Toronto, Ontario, and is predicting a major increase in demand of its unique handbags. Sarah Shell, business owner, has realized she can no longer produce the handbags herself and she is exploring whether to outsource production with either a domestic or an international manufacturer. Shell needs to take production costs, minimum order requirements, and volume designs into consideration in order to make the best profitable decision for her business. After analyzing the possibilities of outsourcing, Shell determines that using an international manufacturer will improve the profitability of the company. The cost of production is $80 per handbag if produced by an international manufacturer vs. $120 per handbag if produced by a domestic manufacturer. However, residual inventory levels at the end of the season will likely be higher if an international manufacturer is selected and this excess inventory may end up being sold at a discounted price and possibly a loss. Residual inventory levels at the end of the season will likely be lower by using a domestic manufacturer, and this alternative provides the convenience of having the production onsite and easier to monitor by Shell. Finally, a local manufacturer will also save McAdam shipping costs.
    • Add nothing, omit nothing, change nothing : professional medical interpreters use of emotion regulation

      Schmidt, Erica L.
      Professional medical interpreters provide language translation in various health care settings. The interpreters are often trained to act solely as conduits of communication regardless of the circumstances surrounding the appointment such as: cultural differences, type of medical appointment (i.e. emergency, routine exams) or age and gender of the client. Prior research has indicated that interpreters are valuable in assisting providers with communicating health care information to their patient; however, there is not a definite answer on whether interpreters should be mandatory in healthcare settings when a spoken language barrier is present (Edwards, Temple & Alexander, 2005; Jiang, 2013; Mutchler, Bacigalupe, Coppin & Gottlieb, 2007). In addition, there is extensive quantitative and qualitative research on the emotional labor and emotion regulation experienced by healthcare providers, in which some of the research addresses healthcare providers experiencing frustrations due to cultural and language barriers (Mutchler, Bacigalupe, Coppin & Gottlieb, 2007; Sherrill & Mayo, 2014). However, there is little qualitative research that explores the emotional labor and emotion regulation experienced by medical interpreters. This thesis examines the emotion regulation strategies, such as surface and deep acting, utilized by medical interpreters throughout interpreting sessions. Qualitative methods of semi-structured interviews were conducted with medical interpreters and patients (whom utilized interpreters). The data revealed that medical interpreters experience emotional labor and attempt to utilize emotion regulation strategies in order to fulfill their role as a conduit of communication between their client and the provider; however, majority of interpreters considered themselves patient advocates or cultural brokers and felt it was not possible to solely act as a conduit based on the many circumstances surrounding the client's need, appointment type or background.
    • Additional fly ash storage : dewatering bins conversion project at Indianapolis Power & Light Petersburg Generating Station

      Brooks, Christopher Joseph
      The objective of this thesis is to complete a project in order to create additional ash storage capacity and system reliability for our Petersburg Generating Facility. Specifically, an economical solution for fly ash storage and disposal is required in order to meet evolving environmental emissions regulations required at the coal fired power plant. First, the additional storage space required will allow both outage maintenance on existing fly ash storage locations and add extra capacity for use during full capacity generation. Second, creating this additional place for disposal will allow for operations to continue generation during any issues with the existing disposal locations. Operational and financial impacts determined that a project centered on the conversion of existing bottom ash handling tanks provides the greatest benefit. Current and future operations is impacted and internal planning and coordination helps change once open topped dewatering bins to closed fly ash handling tanks.
    • Administrative, behavioral, and work process changes for reliability imporvements in pelletizer rubber pull rollers used in manufacturing of engineere

      George, Nicholas Andrew
      This project focuses on improving work practice around pelletizer equipment for the purpose of reducing business impact from maintenance costs. There is a particular emphasis on the human behavior factor influencing the resistance to change. This issue has parallel application to a variety of change management efforts in manufacturing or process improvement environments. The study introduces pelletizer equipment and the standard approaches taken by three units - or "plants" - within one particular chemical manufacturing facility (which remains nameless for anonymity), for pelletizer pull roll maintenance. The impact of poor practices results in significant business impact, especially over the life of the facility. The focus of the study is implementing best practice changes in each of the three units to alter human behavior around rubber pull roll maintenance, and introduce sustainable changes that will result in a recovery of the expense of the pull rolls. Each unit has its own set of unique challenges that must be overcome to have a positive impact. As part of this study, trials were conducted and documented with positive results. Administrative and behavioral changes were an integral part of the change management process. At the conclusion of the project, each unit has a solid foundation for a path forward to sustainable and meaningful change that improves business cost and efficiency long term.
    • Alternative voices : women in public spaces

      Machonisse, Tânia da Assunção
      Women worldwide face lack of opportunities to fight and demand basic human rights, such as education and freedom to choose their own path in life. Women from all over the world face substantial to enable them to succeed and follow their dreams. Women lack access to formal education, financial resources, and social value that would allow them to participate actively in the development of their communities and countries. The cultural and social roles attributed to women in many countries have an important connection to the process of formal education as well as socialization of these women. In this context, it is important to understand what women who have access to education think about themselves as role models to other women. This capstone project, in a format of a documentary video, was produced in order to give voice to young women who are exposed to international universities and are constructing education as a safe public space to express their sentiments regarding the opportunities that they have to fight for their dreams and future goals in their countries.
    • Aluminum rolling mill solid waste recycle system

      Hall, Timothy G.
      This project report describes in detail the process by which Commonwealth Aluminum will Incorporate two environmental projects into one. The first project is entitled landfill closure and the other is the company waste reduction plan in which each department will be required to use the on-site recycle facility which will treat and manage plant waste. It also describes the methods used to recycle each waste stream and how each method will contribute to cost savings and environmental liability reduction in order to achieve full compliance with regulatory mandates. The primary goal of the project is centered around reducing the volume of wastes being disposed of by Commonwealth. The annual waste report serves as the tracking mechanism for defining and quantifying the progress of the project (see Attachment B). This annual waste report assesses the old steady-state conditions and compares the waste volumes and costs with the new waste reduction program totals. The other primary goal of the project is to complete the capping of the old on-site landfill as required by the State Environmental Protection Agency to prevent groundwater contamination. This project helps achieve this goal. A financial benefit will result in the combining of both projects, thus promoting project management efficiency in order to minimize expense and project completion time for the Company.
    • Analysis of a Returnable Packaging System : Refrigeration and Air Control Group of Whirlpool Corporation

      Bloodworth, Dennis S.
      True supply chain management requires that every step of the material flow process be examined to determine if the best possible cost has been achieved. A different perspective is sometimes needed to view additional savings opportunities that will help a company create and maintain a competitive position in the global marketplace. As circumstances frequently change in the business world, it is essential that even the management of materials once considered disposable be evaluated for long term use. It is in the proper management of these materials and associated processes that new opportunities arise to achieve best in class performance. Whirlpool Corporation has made a concerted effort to leverage its many years of manufacturing experience in the continued operation of its returnable packaging program. However, in a fiercely cost constrained environment, Whirlpool Corporation has reached a decision point for future planning and operation of this program. The maintenance of business cost for one of the three divisions has exceeded the contribution level at which the division financially supports the returnable packaging program. This disparity of cost versus benefits received has temporarily been covered by cost improvements achieved by the group. However, this practice cannot continue indefinitely This paper has focused on the existing operations involved in managing the program for these three manufacturing divisions located in the United States of America. Costs and benefits have been documented. These divisions have realized significant savings through pooling their resources to achieve standardized robust designs, leveraged buying, and an effective material flow process. This team effort has enabled them to drive down the manufacturing conversion cost for individual divisions while allowing them the opportunity to use the savings to create value for the company, the employees, and the shareholders. It is important that every company examine opportunities for improvement. While validating the value creation this program currently provides for Whirlpool Corporation, this paper considered the following program improvement options: 1.) Do nothing; maintain status quo of materials primarily owned by Whirlpool Corporation achieving incremental improvement as opportunities present themselves. 2.) Supplier owned packaging where this cost is buried in the piece price of the part cost. 3.) Expanded regional, systematic, synergetic process of the current system described in option number one above. Whirlpool Corporation has traditionally taken the path of ownership of the majority of the materials comprising the returnable packaging program. Benefits including lower purchase order cost, lower inbound freight costs, improved quality, and lower indirect labor costs have been realized. Ownership of the materials allows Whirlpool Corporation to better control the variability of these cost elements. This paper has shown that additional opportunities for improvement exist for those who choose to be good stewards of every part of their material flow process. Therefore, with proper process ownership, option number three, as noted above, is the best future option for Whirlpool Corporation.
    • Apex Engineering, Inc. : time card improvement for a consulting engineering firm

      Rosean, Alan B.
      Apex Engineering, Inc. uses a computerized accounting program called Win2 for processing its payroll even though each week every employee fills out a time sheet by hand. Errors on the time sheets were delaying processing. This thesis project looked at improving the time sheets. The project centered around the design and implementation of a computerized timecard to replace the handwritten time sheet. This project served two major purposes. First, the new computerized timecard improved the accuracy and completeness of the original time sheet. Second, the information in the new timecard can now be easily extracted and compiled into reports. All data is contained within a Microsoft Access 2.0 database table. Tools such as structured query language (SQL) can be used to extract information from the central database based on selected criteria such as a list of all employees hours for any given project. The new computerized timecard was designed with short-term tactical and longterm strategic goals in mind. The tactical goals included faster timecard completion; more accurate match of project numbers and descriptions; and more accurate computation of employee hours. The strategic goals covered creation of a centralized database containing all employee timecard data with provision for extraction, compilation and creation of reports using SQL. These SQL-derived reports now can be used for improving areas such as the bidding process or personnel assignments within the firm . The timecard was designed to be simple and easy to use, especially by noncomputer literate personnel. To use the timecard the employee merely starts the program in a standard Windows environment. Then the employee makes selections by use of a standard Windows pointing device such as a mouse or track ball. The only typing involved by the employee is entering the hours worked on each project. The timecard program automatically computes the hours as the employee advances from one option to the next. The service program is also easy to use. Its opening screen contains command buttons that open tables in the database for direct editing by support personnel. Any table can be edited. The service program operates from a secure computer to maintain confidentiality.
    • Assessing efficiency opportunities for metabolic products

      Coulter, Julia
      This project is focused on Mead Johnson's metabolic product family. The team will document the current cost of goods structure and the charges which are incurred at the third party manufacturer. Based on this infonnation, we will identify opportunities to reduce costs associated with product sampling, label order processes, production equipment cleanups, and material carrying costs. We will also assess qualitatiye issues. These will include Plant 2's safety record as compared to the perfonnance of Plant 1 's and quality systems versus Mead Johnson's internal quality standard. Based on the information gleaned from these assessments, we will identify savings opportunities, make recommendations on how best to capture the savings and offer suggestions to improve qualitative systems.
    • Automation & network disaster recovery planning (ANDRP)

      Wolfe, Rockie S.
      Automation has evolved into many levels of complexity and points of failure. In this research paper the focus is on automation disaster recovery methods and examples. Also, extra effort was put into the growing interdependency of automation and Information Technology (IT) in the modem manufacturing facilities of today. Disaster recovery plans under the business continuity model is briefly discussed as research and articles in this area have been in print for decades if not centuries. Some discussion is covered in the benefit-cost analysis section. This short discussion is not meant to take away from the importance of benefit-cost analysis to artfully sell needed projects to procurement and upper management. The research is broken down into five different yet related disciplines: Automation, Disaster Recovery Plans, Information Technology, the new Hybrid, and Benefit Cost Analysis. After covering the five different disciplines there is a follow up with an example application for Automation / IT Disaster Recovery Plan. The intent of this paper is to create guidance for starting a disaster recovery plan in a manufacturing setting. Unfortunately no '"one size fits all" and the many challenges of natural and intellectual negative effects on business continuity will demand a lifelong commitment to investment, education, and awareness.
    • Awareness of racial diversity in interracial communication : the voice of supporters for social acceptance

      Nguyen, Anh Tuan
      The United States is becoming a more racially diverse society mainly due to demographics. By 2025, foreign-born citizens and ethnic native-born children will make up one third of the United States' population. In the higher education context, this demographic shift will offer significant opportunities and challenges in accommodating a multiracial learning environment. The question that arises is, how can universities respond to this social change, and how can they prepare to better adapt to racial diversity? One solution that presents itself is a more directed emphasis on effective communication skills in the interracial context and awareness of racial diversity to promote an inclusive environment where people from different backgrounds can thrive. The purpose of this qualitative research is to investigate how racial diversity is perceived at the University of Southern Indiana (USI), a comprehensive university in the Midwest. To understand how USI students conceptualize racial diversity, attention is given to their actual experiences and stories related to social acceptance on campus. Twelve students who identified themselves as members of the Living Learning Communities (LLCs) and Cultural Awareness Training class (CAT) voluntarily participated in the interviews with the researcher to share their opinions on racial diversity on campus. The findings of this study indicate the respondents consider racial diversity to be a global multicultural issue rather than a racial issue of inclusiveness. Furthermore, this study contributes to the literature on how universities can engage students in a racial diversity-based curriculum and interracial activities to raise their awareness of racial acceptance and social justice.
    • Benefiting from the advancement in gas tungsten ARC welding technology in a welding fabrication facility

      Hammen, Gregory Joesph
      A&B Process Systems is a manufacturing facility of various product lines supporting industries including food, dairy, and pharmaceutical. These fabricated products have a requirement to be high in purity and utilize various grades of stainless steel due to their ability to inhibit corrosion. Historically the business make up has been to customize every order to suit the needs of the buyer. However, times have changed and A&B has recognized that they are in an ever-growing competitive industry. In fact, consultants and employees have been assigned to seek ways to maximize throughput and minimize costs. Practices such as lean six sigma and theory of constraints are being communicated to create a culture that constantly looks for ways to improve the entire fabrication process. From the design to delivery, there are many opportunities to improve upon inefficiencies. In an effort to reduce lead time and costs, a proposal was made by senior management for standardization implementation. The proposed plan was to have a finite number of tank designs that the company has to offer at a set price. This would ultimately speed up the design process and the ability to batch orders and promote repeatability and consistency through the standardization process. In order to increase productivity and maintain the quality and safety during the fabrication of these tanks, a time study was performed over a period of two weeks to review the current welding practices associated with welding circumferential welds. On average, A&B produces a quantity of four hundred 10-foot diameter tanks per year. This amounts to 1,275 in. of weld seam per tank. After introducing the new and improved welding process, 3,060 hours of labor have been saved amassing over $275,394.00 and allowing the ability to fulfill additional work orders each year.
    • Benefits of global simulation in second language acquisition, intercultural development, and French study abroad programs

      Grubb, Lance Michael
      Through this three-part qualitative analysis, I explore the structure and benefits of Global Simulation (GS) from scholars around the world, explore how GS contributes to the development of second language acquisition, and assess how the benefits of GS contribute to the development of intercultural competence through study abroad (SA) programs. GS is a pedagogical technique that promotes intercultural competence and second language acquisition while having the advantage of enhancing a learner's study abroad experience. In this research, I explore the structure of GS as it was designed by Debyser (1996) and Yaiche (1996) and present examples of GSs that other scholars in the field of foreign language teaching (FLT). I explore first-hand accounts on the pedagogy and implementation of GS as shared by instructors from the Universite de Caen, France, as well as class observations that I conducted in order to gain a better understanding of GS. Finally, I discuss why GS should be implemented in SA programs and further research that could be conducted on the subject.
    • Billy Bob Jack

      Sayyah, Joseph F.
      No abstract
    • Breaking the habit : a study of changes in the Benedictine Women's Religious Order in Ferdinand, Indiana, since 1965

      Nurrenbern, Carol Gentry
      During the decade of the 1960s, Catholic women's religious orders experienced a mass exodus of members. The Benedictine community in Ferdinand, Indiana lost 88 members in 1968 alone. The instability in this Benedictine women's religious order during the 1960s was a unique occurrence since the Benedictine way of life had remained virtually the same for 1500 years. So many women left religious orders during this time that the infrastructure of religious communities changed dramatically. The Benedictine community experienced massive changes in their way of religious life due to changes in the Catholic Church as a result of Vatican Il and because of the social changes happening in the 1960s. Background research was conducted on the topics of Vatican II, the feminist movement, and changes in religious orders. Interviews were conducted with members of the Benedictine community who were in leadership roles; with women who had left the Benedictine convent in the 1960s during the time of the Grand Exit; and with nuns who had entered the Benedictine community during the 1960s and remain in the order today. The principal causes of women leaving religious orders during the sixties were due to changes mandated by Vatican II such as the shedding of the distinctive religious habit and shifting theology, and the social changes that provided increasing opportunities for women in society. Women interviewed who had left the convent were unaware of the impact of the social changes. They recalled leaving the community for personal reasons. Current nuns interviewed perceived the social changes as the motivating factors for upheaval in women's religious communities, and these changes forced the Benedictine community in Ferdinand, Indiana to rethink and redirect a way of life that had remained constant for 1500 years. Now the community has a better sense of theology, a renewed sense of mission, and a renewed dedication to a life of seeking God.
    • BWX Technologies' reentry into the commercial nuclear market

      Hines, Matthew A.
      This thesis investigates the potential for BWX Technologies (BWXT) to reenter the commercial nuclear market. Information is presented on the current nuclear energy initiatives taking place around the globe. These discussions focus on the growing need for nuclear power worldwide. The current state of the company is examined in order to determine what is required for BWXT to make the switch from defense work to commercial work. Thorough discussion on how the company will manufacture both types of products simultaneously is also included. Historical evidence from past commercial ventures will aid in deciding how BWXT should approach future commercial initiatives. Many facets of doing business are analyzed to guide BWXT in making the most effective business decisions related to future commercial nuclear projects. These facets include areas such as customer impact, quality management, financial information, and new technologies. There are opportunities in each of these areas for BWXT to make improvements in an effort to achieve optimal profit from future contracts. The reintroduction of commercial nuclear work will bring with it many role changes for BWXT personnel. Management, office employees, and shop hands will all be required to learn new responsibilities. The effectiveness of personnel assignments and training will be critical at the beginning of any new commercial project. The findings of this thesis will be presented to BWXT management in hopes of gaining support to move forward with the implementation of the ideas discussed within this report.
    • Capable associates perform strongly : an in-depth look at training, development, recognition and involvement

      Eagan, Julie
      This project will focus on the importance of associate training, development, recognition and involvement within an organization. Initially, the associate involvement and developmental tools currently being utilized at Rexam Closures and Containers will be examined. Once this assessment has been completed, the developmental needs of the current workforce will be examined in order to determine what areas are not being addressed and to gage effectiveness of the existing processes and programs. New tools will then be developed while current tools are redefined in order to meet the demands of the associate base. Actions will then be taken to gain support from management and develop implementation procedures in order to implement the new tools and filter them throughout the organization successfully. This step will involve detailed communication to the management team and the development of smaller focus groups to drive the programs throughout the departments, shifts, individual facilities and the organization as a whole. After implementation takes place, there will be ongoing evaluation to ensure that the desired results are being achieved. As the associate population changes, updates and revisions will be made in order to improve performance. These follow-up actions will be developed and performed by Human Resources and management team members throughout the organization.
    • Cathedrals : a web site

      Cleek, Linda
      The development of the Internet presents us with a new means of expression-the web site. Creating a web site is like writing a research paper in that it requires knowledge of a subject and knowledge of how to find additional information about that subject. Developing a web site is like crafting a work of art in that it requires skill in using certain tools as well as a vision of what the completed work will be. Creating a fairly complex web site such as the one here described requires a combination of hardware and software skills, subject knowledge, and research skills and persistence in finding relevant sites on the Internet. The Cathedrals web site consists of four major sections: the Cathedrals course; links to various cathedrals web sites; the 1998 Cathedrals European tour; and the proposed Cathedrals 2000 European tour. The course section includes information about a course offered at the University of Southern Indiana, such as a biography of the course's creator, a bibliography, course readings, and a section for the contributions of those taking the course. The Cathedrals site as presented here deals primarily with the fall 1999 class. � The section on links contains links to more than 70 sites-mostly dedicated to specific cathedrals, some to great buildings or to cathedrals in general. The section is organized primarily by country, with subsections for the British Isles, France, Germany, Italy, Russia, Spain, the United States, and other related sites. The 1998 Cathedrals Tour section is a photo essay on a tour conducted in June 1998. The Cathedrals 2000 Tour section was designed as a promotional site for a tour scheduled for May 2000. The web site presented here is captured in early spring 2000 when the tour seemed likely; unfortunately, it was later cancelled due to insufficient enrollment, and the site was changed to remain informative but not promotional.
    • Challenges of high school journalism advising; a study and guidebook to improve publications

      Tichenor, Alisha.
      The purpose of this Capstone Project is to develop a guidebook for high school journalism advisers with the aim of helping to make their advising experiences and publications more successful. Research reveals that the majority of high school journalism advisers do not possess formal training in journalism prior to their first journalism teaching assignments. After becoming journalism advisers, most of the training these individuals receive is through summer workshops or from more experienced advisers. The significance of unqualified journalism teachers teaching students is very problematic for education. Primarily, bad instruction by these teachers could cause more damage to students than none at all. Not only do many high schools have unsatisfactory publications but many talented students become disinterested in the subject and the profession misses an opportunity to recruit new talent. Underqualified teachers also run the risk of not emphasizing the significant role the press plays in our country which was founded on the freedom of expression. While the problem of underqualified journalism advisers is significant, there are steps that can be taken to help these teachers get to a more desired state. Research reveals that journalism advisers can greatly benefit by taking journalism and communication courses at the university level and that attendance at annual high school journalism conferences with staff members is also a great way to increase teachers' knowledge in the area of journalism. If high school journalism advisers also receive the appropriate schooling and have access to resources, like the guidebook I produced, I believe that the success rate of high school journalism programs across the country will increase. The guidebook for high school journalism advisers discusses in detail the importance of adequate desktop publishing technology and equipment, the need to meet deadlines, principles of good design, photography and journalistic writing, why journalism workshops are helpful, an understanding of high school journalism curriculum 1 and press rights, and understanding the responsibilities of managing a budget and the role journalism plays in society.